How long does delivery take?
Our estimated delivery time is approximately 15–20 calendar days from the date your order is confirmed. Delivery times may vary depending on your location, carrier operations and public holidays.
How can I track my order?
If tracking is available for your shipment, you will receive tracking information after your order has been dispatched. Please allow some time for the tracking information to become active.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but changes or cancellations may not be possible once the order has been processed or shipped.
Can I return my order?
Yes. Eligible customers may request a return in accordance with our Return and Refund Policy. If you are a consumer in the European Union, you generally have a 14-day right of withdrawal after receiving your order, subject to applicable exceptions.
What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible through our Contact page. Please include your order number and, where appropriate, photos showing the issue so we can assist you quickly.
Can products from the same order arrive separately?
Yes. In some cases, items from the same order may be shipped separately and arrive at different times.
What payment methods do you accept?
Available payment methods will be displayed securely at checkout before you complete your order.
How can I contact TAVELYRO?
You can contact us at any time through the Contact page on our website. We will respond as soon as possible.